Anonymous
map-marker Portland, Oregon

Keep track of everything

How can I find out about my shareholder account.
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Melvin D Sgm

My money

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I like to know what happened to my acct. And my money
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Loss:
$3351
Cons:
  • Keeping accounts
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Carlos T Chs

This Sucks.

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Sharebuilder - This Sucks.
Updated by user Apr 11, 2019

Theres no link to the service initially started because Sharebuilder was bought out by Capitol One

Original review Apr 10, 2019
I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially. My bottom line is Capitol One sold my positions and just transferred the money to Etrade without notifying me! How in the *** can they do that legally? I email but they don't get back to me. I call and theres only an automated message. This is *** Theres very little regulation in the financial industry for consumers.
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Loss:
$5000
Cons:
  • Account mixed up with others holdings sold no notification
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

James D Yfn

Keep my account (money).

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When they decided to no longer do stocks. Tried to transfer account, was told since I hadn't changed anything for a few years that account was inactive and they could keep it. They said they would look into it and never heard another word after hours on the phone and emailing them.
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Loss:
$600
Pros:
  • Easy to do small stock trades
Cons:
  • Keeping accounts
Reason of review:
Poor customer service

Preferred solution: refund or transfer my account like the letter I received said they would do and never did

Wayne R Dvi

Capital One / Share Builders stoll my accout

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I opened an account with Capital One / share Builders in December of 2013 in the amount of $345,000 they have ways of hiding the moneys and altering trades from winners to losers so you are not aware of your balance being confiscating through changing wining trades to losing trades and absorbent trading fees and by 2015 they had all my investment capital confiscated and then sold out to e*trades at a $75 dollar transfer fee per share, I have been trying to get my money back ever sense.
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Loss:
$350000
Cons:
  • Fraudulant practices
  • Lac of transparency
  • Hidden costs
Reason of review:
Poor customer service

Preferred solution: Full refund

Marsaleen M

Unable to Trade

Whenever I try to trade with capital one invest , I can never place a trade, if I try to buy the stock through shareholder plan that will not work either. So I called customer service and was connected to a broker . He was very nice and informative, share my screen with him and he also realize that I was doing everything right and it will not work. The broker send the I T department some emails, check it around 10:PM that same night and it worked. Went to do a trade later that day lord and behold it does not work . This morning I sign in and the page does not open. Go figure. Is anyone else having this problem.
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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Cynthia M Lmh

Where are my shares

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I purchased sharebuilder stocks and apparently they sold to aig then chase Wth are my stock? I have received no info on such
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Anonymous

The absolute worst customer service

They did not fund accounts. Tried calling a few times till issue gets resolved. Spoke with a Senior rep Mr. Nick Satnover who was EXTREMELY rude. I do not recommend these folks.
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Reason of review:
Poor customer service
Anonymous

BAD COMPANY

The company Sharebuilder sold all my shares without my knowledge and have held unto my money since then .When I called, they then told me it will take them 6 weeks to review what happened and then release my money. I called again later after that, they now saying it will take upto 60 days to release the money. Apparently I think they are broke they want to do business with my money for the next 60 days. I will be informing my lawyer to take up the matter with them.They wont sit on my money for no reason.They provided bad service now wants to use my money against my consent.
View full review
Cons:
  • Innaccurate cost basis
  • Being resticted from my online access
Reason of review:
Poor customer service
Anonymous

Short Review on February&nbs-05:00;28,&nbs-05:00;2017

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$75 fee to roll my 401k into a different bank. They make it as hard as possible.
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Reason of review:
Pricing issue
Anonymous

Short Review on December&nbs-05:00;13,&nbs-05:00;2016

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They don't keep your cash in a money market account. It sits dormant collecting 0 interest. It's hard to withdraw your money.
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Reason of review:
Problems with payment
Theseus Vrg
map-marker Houston, Texas

DEPOSIT SUBJECT TO HOLD, AUTOMATICALLY CLOSED ACCOUNT, 60 DAYS TO REFUND!!!

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This complaint is about Capital One ShareBuilder in reference to an individual brokerage account that I opened with them on 2/18/15. This account was funded with a large deposit from my Bank of America checking account on 3/12/15. The complaint does not involve Bank of America. On 3/12/15, I received a message from ShareBuilder that these funds would be on hold and the account would be โ€œunder restrictionโ€ for 5 business days, which I was not made aware of before I initiated this large deposit. The message stated that I could have Bank of America fax to ShareBuilder some information that showed that the funding account was legitimate and the funds were available in the Bank of America account before they were sent to ShareBuilder. Subsequently on 3/12/15, I contacted Bank of America and asked for them to send this information, which they did. On 3/13/15, I received another message from ShareBuilder that said the information received from Bank of America was not sufficient since it did not contain the bank representativeโ€™s signature and the bank representative could not discuss client information on the phone due to security reasons. I again visited my local Bank of America and requested the information to be signed. Bank of America faxed in the revised information to ShareBuilder on 3/13/15. On 3/16/15, I received another message from ShareBuilder that the information faxed to them by Bank of America on 3/13/15 was still not sufficient. I called ShareBuilder and was told that I would just have to wait the 5 business days before the funds would be made available, which I reluctantly accepted. I confirmed with ShareBuilder that the funds would be made available in my ShareBuilder account on 3/19/15 and the call concluded. On 3/17/15, I received yet another message from ShareBuilder that stated that my individual brokerage account was reviewed by the ShareBuilder Operations Department and it was determined that the account would be closed and the funds would be credited back to my original bank funding method 60 DAYS (!) after the original deposit on 3/12/15. I immediately called ShareBuilder to see why this decision was made and to see how I could recover the funds immediately rather than wait 60 days. ShareBuilder could not provide a reason why the decision was made and I was told that I would need to wait the full 60 days to recover the funds. I respect that ShareBuilder and other companies have a right to choose who they do business with, but if the business relationship is terminated for whatever reason, then the funds need to be credited back to the account owner AS SOON AS POSSIBLE. It is not reasonable that the account owner should have to wait 60 days for the funds to be returned. Likewise, it could be considered common courtesy to advise the account owner of the reason why the Capital One ShareBuilder Operations Department has decided to close the account. Based on this experience, I will advise everyone I discuss finance with to not do business with Capital One or Capital One ShareBuilder. This company clearly has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization.
View full review
Loss:
$125000
Pros:
  • Published fee structure
Cons:
  • Unreasonable deposit holds
  • Customer service
  • Unreasonable refund terms
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

I been doing business with Capital One for a long time and they have always treated me fairly and professionally. I don't have a Sharebuilder account but if this person had such a large deposit why were they opening a Sharebuilder account.

Sharebuilder is for someone to start out and build shares in the account.

And you should have review the banking regulations first to know that you should have transferred smaller amounts of cash over a longer period of time and had a clear paper trail of where you got the money from in the first place.

Guest
reply icon Replying to comment of Guest-978461

Maybe you should keep your comments to yourself if you have never done business with Sharebuilder. This forum is for people who are reviewing Sharebuilder, not Capital One.

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Anonymous
map-marker Oxford, North Carolina

Capital One/ShareBuilders refuse to send my requested check

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i had an electronic one-time deposit made to my account on July 28th 2015 and now Capital One has locked me out of my online access. I have to fax them proof of where the funds came This is a disgrace and I told them to just close my account and forward me a check of my balance. I refuse to send them my SSN and Drivers License. i have never been treated like this before. I will never recommend anyone to open an account with Capital One Investors-They are not true. I just want my funds now. Thanks WM
View full review
Loss:
$19500
Cons:
  • Being resticted from my online access
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Guest

A complete disgrace not to be able to access your account for more than 4 hours

Guest

File a complaint through FINRA.

View more comments (1)
Anonymous
map-marker Dalzell, South Carolina

Sharebuilder Website Review

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Websit is a piece of junk. Used to work fine.....now it is slow and crashes continually and is impossible to view account of do anything.
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Reason of review:
Bad quality
Colie Num
map-marker Solana Beach, California

Sharebuilder has some things to work on

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1. Their pricing has gotten worse and worse. It used to be $20/month for 20 trades. Now it is nearly $4 per transaction? That is a 400% increase, while other firms have been lowering their trading prices. Wrong way! 2. When I transferred some money to another financial institution, they did not provide an automated or electronic version of all of the trades. As I had the account, investing in 20+ stocks for over 10 years, this was a TREMENDOUS burden! I find it preposterous that they could calculate the purchase price for IRS reporting, or for "gains/losses" calculations while you have the account, but then "poof" that information is not available. Further, it took months to make the transfer. I still am not sure if they were just "friendly and incompetent?" Or if they were "friendly and uncooperative..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience.
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Reason of review:
Pricing issue

Preferred solution: Make positive pricing and process improvements

Anonymous
map-marker Lakewood Township, New Jersey

BIGGEST WASTE OF TIME EVER!

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I am losing money because of Sharebuilder. They promised me I would make the deadline for the 2014 IRA account. They made me crazy while opening up an account. It took two months of faxing my license, passport, and social (since it was always unclear???) until my account was approved.Every time you send a fax it takes two days until someone sees it. For some reason they do not accept documents through email. I've spent hours on the phone with them. Now I was told my check was sent back to me a while ago although I never received it! Stay far away from them!!!
View full review
Loss:
$400
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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