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The company Sharebuilder sold all my shares without my knowledge and have held unto my money since then .When I called, they then told me it will take them 6 weeks to review what happened and then release my money. I called again later after that, they now saying it...
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I didn't like
  • Being resticted from my online access
  • Innaccurate cost basis
#1104385
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i had an electronic one-time deposit made to my account on July 28th 2015 and now Capital One has locked me out of my online access. I have to fax them proof of where the funds came This is a disgrace and I told them to just close my account and forward me a check of...
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Anonymous
Young

File a complaint through FINRA.

1.0
I didn't like
  • Being resticted from my online access
#674851
Reply to reviews
I am losing money because of Sharebuilder. They promised me I would make the deadline for the 2014 IRA account. They made me crazy while opening up an account. It took two months of faxing my license, passport, and social (since it was always unclear???) until my...
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1.0
#647190
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Short Review on February 28, 2017

Sharebuilder
#1014985
1.4
Details
$75 fee to roll my 401k into a different bank. They make it as hard as possible.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on December 13, 2016

Sharebuilder
#972265
2.4
Details
They don't keep your cash in a money market account. It sits dormant collecting 0 interest. It's hard to withdraw your money.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Sharebuilder Website Review

Sharebuilder
#668950
1.5
Details
Websit is a piece of junk. Used to work fine.....now it is slow and crashes continually and is impossible to view account of do anything.
Comment
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Product or Service Quality
Website

Tax Return Review

Sharebuilder
#649098
1.0
Details
Capital One bought Sharebuilder, now the ORS wants more money from my past years tax returns. Thanks jerks...
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Show
Customer service
Product or Service Quality
Website
1. Their pricing has gotten worse and worse. It used to be $20/month for 20 trades. Now it is nearly $4 per transaction? That is a 400% increase, while other firms have been lowering their trading prices. Wrong way! 2. When I transferred some money to another financial...
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3.0
#638941
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When downloading Sharebuilder transactions into financial software, dividends are handled incorrectly. Sharebuilder sends a Reinvest transacation and a DIV transaction. The DIV transaction credits the cash account and the Reinvest transaction credits the cash account...
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Anonymous
Anonymous

Yeah I just got a letter from the IRS over this. They want more taxes. Thanks Sharebuilder! You Jerks...

2.0
I liked
  • Website tools
I didn't like
  • Innaccurate cost basis
  • Customer service
  • Accounting errors
#615101
Reply to reviews
This complaint is about Capital One ShareBuilder in reference to an individual brokerage account that I opened with them on 2/18/15. This account was funded with a large deposit from my Bank of America checking account on 3/12/15. The complaint does not involve Bank...
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Anonymous
Anonymous

I been doing business with Capital One for a long time and they have always treated me fairly and professionally. I don't have a Sharebuilder account but if this person had su...

1.4
I liked
  • Published fee structure
I didn't like
  • Unreasonable deposit holds
  • Poor communication
  • Unreasonable refund terms
#609745
Reply to reviews
No respect whatsoever OR someone doesn't know what they are doing. I am paying $6.95 per trade. To hit me with ads IN THE MIDDLE OF A TRADE is UNCONSCIONABLE. Banks ! This complaint service needs to cut the 100 word minimum to 50. Excess verbiage is a waste of time...
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2.5
#579335
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Sharebuilder has restricted my account claiming that I need to have my computers I use to access their website professionally cleaned. They claim there maybe malware. Need help if this is correct
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Anonymous
Sharebuilder is for ***kers

*** Sharebuilder restricted me also, made the same demand. Told me I had to have my computer professionally cleaned and to send them the receipt in order to have the privileg...

#561045
Reply to reviews
Has anyone contacted a lawyer...if so whom do u have...If we stick together on this, numbers are power...
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Anonymous
Anonymous

Just contacted one

Anonymous
Anonymous

Yes I have. I am now pursuing a lawsuit. My Lawyer said I do have a case against them because of their "glitch" they should have been resolved. It's considered fraud being tha...

Harpersville, Alabama
#560426
Reply to reviews
A few days ago I woke up seeing my stock increased dramatically. Thought my investment paid off. I sold it, was charged the fee. Proceeds were going to be $119,000, the next day the credit sent in my email was a lousy $3, I called and told them this is their fault for...
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Anonymous
Anonymous

Hi how are you I was reading your complaint this exact thing has happened to a family member of mine. Basically a stock he had shot up really high and he sold it he has all th...

Anonymous
Anonymous

same thing happened to me i have pictures to prove it too class action law suit guys

#560390
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