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New Reviewer

My money

I like to know what happened to my acct. And my money
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ID
#1660983 Review #1660983 is a subjective opinion of poster.
Cons
  • Keeping accounts
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3351
Preferred solution
Let the company propose a solution

Keep track of everything

How can I find out about my shareholder account.
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ID
#1702576 Review #1702576 is a subjective opinion of poster.
Location
Portland, Oregon
New Reviewer

Keep my account (money).

When they decided to no longer do stocks. Tried to transfer account, was told since I hadn't changed anything for a few years that account was inactive and they could keep it. They said they would look into it and never heard another word after hours on the phone and emailing them.
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ID
#1591522 Review #1591522 is a subjective opinion of poster.
Pros
  • Easy to do small stock trades
Cons
  • Keeping accounts
Reason of review
Poor customer service
Loss
$600
Preferred solution
refund or transfer my account like the letter I received said they would do and never did
New Reviewer

Capital One / Share Builders stoll my accout

I opened an account with Capital One / share Builders in December of 2013 in the amount of $345,000 they have ways of hiding the moneys and altering trades from winners to losers so you are not aware of your balance being confiscating through changing wining trades to losing trades and absorbent trading fees and by 2015 they had all my investment capital confiscated and then sold out to e*trades at a $75 dollar transfer fee per share, I have been trying to get my money back ever sense.
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ID
#1527621 Review #1527621 is a subjective opinion of poster.
Cons
  • Hidden costs
  • Lac of cooperation in recovering my money
  • Lac of transparency
Reason of review
Poor customer service
Loss
$350000
Preferred solution
Full refund
New Reviewer

This Sucks.

Sharebuilder - This Sucks.
Update by user Apr 11, 2019

Theres no link to the service initially started because Sharebuilder was bought out by Capitol One

Original review posted by user Apr 10, 2019
I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially. My bottom line is Capitol One sold my positions and just transferred the money to Etrade without notifying me! How in the *** can they do that legally? I email but they don't get back to me. I call and theres only an automated message. This is *** Theres very little regulation in the financial industry for consumers.
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ID
#1511393 Review #1511393 is a subjective opinion of poster.
Cons
  • Account mixed up with others holdings sold no notification
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

The absolute worst customer service

They did not fund accounts. Tried calling a few times till issue gets resolved. Spoke with a Senior rep Mr. Nick Satnover who was EXTREMELY rude. I do not recommend these folks.
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ID
#1240156 Review #1240156 is a subjective opinion of poster.
Service
Sharebuilder Customer Care
Reason of review
Poor customer service
New Reviewer

Unable to Trade

Whenever I try to trade with capital one invest , I can never place a trade, if I try to buy the stock through shareholder plan that will not work either. So I called customer service and was connected to a broker . He was very nice and informative, share my screen with him and he also realize that I was doing everything right and it will not work. The broker send the I T department some emails, check it around 10:PM that same night and it worked. Went to do a trade later that day lord and behold it does not work . This morning I sign in and the page does not open. Go figure. Is anyone else having this problem.
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ID
#1236811 Review #1236811 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

Where are my shares

I purchased sharebuilder stocks and apparently they sold to aig then chase Wth are my stock? I have received no info on such
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ID
#1213903 Review #1213903 is a subjective opinion of poster.

BAD COMPANY

The company Sharebuilder sold all my shares without my knowledge and have held unto my money since then .When I called, they then told me it will take them 6 weeks to review what happened and then release my money. I called again later after that, they now saying it will take upto 60 days to release the money. Apparently I think they are broke they want to do business with my money for the next 60 days. I will be informing my lawyer to take up the matter with them.They wont sit on my money for no reason.They provided bad service now wants to use my money against my consent.
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ID
#1104385 Review #1104385 is a subjective opinion of poster.
Service
Sharebuilder Customer Care
Cons
  • Being resticted from my online access
  • Innaccurate cost basis
Reason of review
Poor customer service

Short Review on February 28, 2017

$75 fee to roll my 401k into a different bank. They make it as hard as possible.
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ID
#1014985 Review #1014985 is a subjective opinion of poster.
Reason of review
Pricing issue

Short Review on December 13, 2016

They don't keep your cash in a money market account. It sits dormant collecting 0 interest. It's hard to withdraw your money.
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ID
#972265 Review #972265 is a subjective opinion of poster.
Reason of review
Problems with payment

Capital One/ShareBuilders refuse to send my requested check

i had an electronic one-time deposit made to my account on July 28th 2015 and now Capital One has locked me out of my online access. I have to fax them proof of where the funds came This is a disgrace and I told them to just close my account and forward me a check of my balance. I refuse to send them my SSN and Drivers License. i have never been treated like this before. I will never recommend anyone to open an account with Capital One Investors-They are not true. I just want my funds now. Thanks WM
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2 comments
#1440129

A complete disgrace not to be able to access your account for more than 4 hours

#1336278

File a complaint through FINRA.

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ID
#674851 Review #674851 is a subjective opinion of poster.
Location
Oxford, North Carolina
Cons
  • Being resticted from my online access
Reason of review
Problems with payment
Loss
$19500
Preferred solution
Full refund

Sharebuilder Website Review

Websit is a piece of junk. Used to work fine.....now it is slow and crashes continually and is impossible to view account of do anything.
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ID
#668950 Review #668950 is a subjective opinion of poster.
Location
Dalzell, South Carolina
Reason of review
Bad quality

Tax Return Review

Capital One bought Sharebuilder, now the ORS wants more money from my past years tax returns. Thanks jerks...
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ID
#649098 Review #649098 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Problems with payment

BIGGEST WASTE OF TIME EVER!

I am losing money because of Sharebuilder. They promised me I would make the deadline for the 2014 IRA account. They made me crazy while opening up an account. It took two months of faxing my license, passport, and social (since it was always unclear???) until my account was approved.Every time you send a fax it takes two days until someone sees it. For some reason they do not accept documents through email. I've spent hours on the phone with them. Now I was told my check was sent back to me a while ago although I never received it! Stay far away from them!!!
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ID
#647190 Review #647190 is a subjective opinion of poster.
Location
Lakewood Township, New Jersey
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Sharebuilder has some things to work on

1. Their pricing has gotten worse and worse. It used to be $20/month for 20 trades. Now it is nearly $4 per transaction? That is a 400% increase, while other firms have been lowering their trading prices. Wrong way! 2. When I transferred some money to another financial institution, they did not provide an automated or electronic version of all of the trades. As I had the account, investing in 20+ stocks for over 10 years, this was a TREMENDOUS burden! I find it preposterous that they could calculate the purchase price for IRS reporting, or for "gains/losses" calculations while you have the account, but then "poof" that information is not available. Further, it took months to make the transfer. I still am not sure if they were just "friendly and incompetent?" Or if they were "friendly and uncooperative..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience.
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ID
#638941 Review #638941 is a subjective opinion of poster.
Location
Solana Beach, California
Reason of review
Pricing issue
Preferred solution
Make positive pricing and process improvements

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