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Sharebuilder - The absolute worst customer service

They did not fund accounts. Tried calling a few times till issue gets resolved. Spoke with a Senior rep Mr. Nick Satnover who was EXTREMELY rude. I do not recommend these folks.
#1240156
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Whenever I try to trade with capital one invest , I can never place a trade, if I try to buy the stock through shareholder plan that will not work either. So I called customer service and was connected to a broker . He was very nice and informative, share my screen...
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#1236811
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Sharebuilder - Where are my shares

I purchased sharebuilder stocks and apparently they sold to aig then chase Wth are my stock? I have received no info on such
1.0
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Reliability
#1213903
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The company Sharebuilder sold all my shares without my knowledge and have held unto my money since then .When I called, they then told me it will take them 6 weeks to review what happened and then release my money. I called again later after that, they now saying it...
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I didn't like
  • Innaccurate cost basis
  • Being resticted from my online access
#1104385
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Short Review on February 28, 2017

$75 fee to roll my 401k into a different bank. They make it as hard as possible.
1.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1014985
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Short Review on December 13, 2016

They don't keep your cash in a money market account. It sits dormant collecting 0 interest. It's hard to withdraw your money.
2.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#972265
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i had an electronic one-time deposit made to my account on July 28th 2015 and now Capital One has locked me out of my online access. I have to fax them proof of where the funds came This is a disgrace and I told them to just close my account and forward me a check of...
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Anonymous
George123

A complete disgrace not to be able to access your account for more than 4 hours

Anonymous
Young

File a complaint through FINRA.

1.0
I didn't like
  • Being resticted from my online access
#674851
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Sharebuilder Website Review

Websit is a piece of junk. Used to work fine.....now it is slow and crashes continually and is impossible to view account of do anything.
1.5
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Product or Service Quality
Website
Dalzell, South Carolina
#668950
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Tax Return Review

Capital One bought Sharebuilder, now the ORS wants more money from my past years tax returns. Thanks jerks...
1.0
Details
Customer service
Product or Service Quality
Website
#649098
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I am losing money because of Sharebuilder. They promised me I would make the deadline for the 2014 IRA account. They made me crazy while opening up an account. It took two months of faxing my license, passport, and social (since it was always unclear???) until my...
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1.0
#647190
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